- IT infrastructure management – overseeing servers, networking equipment, and hardware devices.
- System development – crafting and deploying new software/system solutions to meet institutional needs.
- Technical support – day-to-day assistance for users.
- System recommendation & acquisition – evaluating, recommending, and procuring IT systems.
- Installation, updating & maintenance – for NIE websites, social media platforms, and ERP systems.
- Training programs – equipping staff on software, applications, and IT best practices.
- Software & application support – helping users with software tools.
- Video-conferencing platform management – installation, upkeep, and performance monitoring.
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